Terms of Service

1. Who we are

Elixir is an AI-powered funnel intelligence platform for ecommerce brands. It generates pre-landing pages and store content, analyses competitor advertising, and reports on funnel performance. In these terms, Elixir is referred to as Elixir, we, us, or our, and the person or business using the platform is referred to as you.

The Service means the Elixir web application at app.ecomelixir.com, the marketing site at ecomelixir.com, and any related tools, themes, APIs, and support channels we operate.

2. Acceptance of these terms

By accessing or using the Service you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service. If you are using the Service on behalf of a company, you confirm that you have authority to bind that company, and these terms apply to it.

3. Eligibility

You must be at least 18 years old and legally able to enter into a contract. The Service is built for businesses and is not intended for personal or household use.

4. Waitlist and early access

Joining the waitlist does not create an account and does not entitle you to access. We decide who receives early access and when, and we may decline or revoke access at our discretion. During early access the Service may change substantially, may be unavailable at times, and may contain defects. Features described on our marketing pages are subject to change and are not a promise that any specific feature will ship.

5. Accounts and security

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity that happens under your account. Tell us promptly at support@ecomelixir.com if you believe your account has been compromised. You may not share a single account across multiple businesses, or resell access to the Service.

6. Plans, billing, and credits

• Paid plans and credit packs are billed through our payment processor. By purchasing, you authorise recurring charges for the plan you select until you cancel.
• Subscriptions renew automatically for the same term unless you cancel before the renewal date. Cancelling stops future charges and leaves your access in place until the end of the paid period.
• Some features consume credits. Credits are a licence to use capacity on the Service, have no cash value, are not transferable, and are not redeemable for money.
• Prices may change. We will give notice of a price change before it applies to your next renewal.
• You are responsible for any taxes on your purchase other than taxes on our income.

7. Connecting your store and other accounts

Some features require you to connect a Shopify store or another third party account. By connecting, you authorise us to access and process the data that integration exposes so we can provide the Service. You confirm you have the right to grant that access, and you remain responsible for complying with the terms of those third party platforms. You can disconnect an integration at any time, which stops further access but does not by itself delete data we have already processed.

8. Your content

You keep ownership of the products, copy, images, store data, and other material you provide (Your Content). You grant us a worldwide, non-exclusive licence to host, copy, process, and transmit Your Content strictly to operate and improve the Service, including sending it to the AI providers and other processors listed in our Privacy Policy. You are responsible for having the rights to everything you upload.

9. AI-generated output

The Service uses third party AI models to generate pages, copy, research summaries, images, and recommendations (Output). As between you and us, you own the Output you generate, subject to the terms of the underlying model providers. Because of how these models work, Output is not guaranteed to be unique, and other users may receive similar results.

Output may be inaccurate, incomplete, or misleading, and it may misstate facts about products, competitors, or performance. You are responsible for reviewing and editing Output before you publish, send, or advertise with it, and for making sure it is truthful, substantiated, and lawful in every market where you use it. This includes advertising and consumer protection rules, health and supplement claims, testimonial and endorsement rules, and the policies of any ad network or platform you run it on.

Do not treat the Service as legal, medical, financial, or tax advice.

10. No earnings or performance guarantee

Nothing in the Service, our marketing, or any example figures shown in the product is a promise of revenue, conversion rate, traffic, or any other result. Sample dashboards and numbers shown on our marketing pages are illustrative. Results depend on your product, offer, market, spend, and execution, and many businesses do not succeed.

11. Competitor and market research features

Some features surface publicly available advertising, landing pages, and market information. These are provided for research. You are responsible for using them lawfully, and you may not use them to copy a competitor's protected work, infringe trademarks or copyright, or misrepresent another brand.

12. Acceptable use

You agree not to:

• Break the law, infringe anyone's rights, or promote fraudulent, deceptive, or dangerous offers.
• Generate content that is defamatory, hateful, harassing, sexually explicit involving minors, or that facilitates serious harm.
• Reverse engineer, scrape, or copy the Service, or attempt to extract our prompts, models, or source code.
• Resell, sublicense, or provide the Service as a competing product, or use it to train a competing model.
• Interfere with the Service, bypass rate limits or access controls, or probe our systems without written permission.
• Upload malware, or use the Service to send spam or unsolicited messages.

We may suspend or remove content and accounts that we reasonably believe breach this section.

13. Our intellectual property

The Service, including its software, design, themes, templates, prompts, and documentation, belongs to us and our licensors. These terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service while your account is active. We keep all rights not expressly granted. Feedback you send us may be used without restriction or obligation to you.

14. Third party services

The Service depends on third parties, including hosting, payment, analytics, email, and AI model providers. We are not responsible for their acts, outages, or terms, and their availability may affect the Service. Our Privacy Policy lists the categories of providers we use.

15. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these terms, if your payment fails, if we are required to by law, or if we discontinue the Service. On termination your licence ends immediately. We may delete your data after a reasonable period, so export anything you want to keep before you close your account. Sections that by their nature should survive termination will survive it.

16. Disclaimers

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error free, or that Output will be accurate or fit for your purpose. Some jurisdictions do not allow certain disclaimers, in which case the ones prohibited there do not apply to you.

17. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if we were told such damages were possible. Our total liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the three months before the event giving rise to the claim, or one hundred US dollars.

18. Indemnity

You agree to indemnify and hold us harmless from claims, damages, and reasonable legal costs arising from Your Content, from Output you publish or advertise with, from your use of the Service, or from your breach of these terms or of any law.

19. Changes to the Service and to these terms

We may change, add, or remove features at any time. We may also update these terms. If a change is material we will give reasonable notice, for example by email or in the product. Continuing to use the Service after the change takes effect means you accept the updated terms.

20. Governing law and disputes

These terms are governed by the laws of the jurisdiction in which Elixir is established, without regard to conflict of law rules, and the courts of that jurisdiction have exclusive jurisdiction over any dispute. Before starting formal proceedings, please contact us at support@ecomelixir.com so we can try to resolve the issue informally.

21. General

These terms, together with the Privacy Policy, are the entire agreement between you and us about the Service. If a provision is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent, and we may assign them in connection with a merger, acquisition, or sale of assets. Nothing here creates a partnership, employment, or agency relationship.

22. Contact

Questions about these terms can be sent to support@ecomelixir.com.